Introduction

Eager and underlying companies respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and your rights.

Who are we?

Eager and underlying companies such as Boest BV, Cowboys BV, DRIIVN BV, Flik Flak Agency BV.
Address: Vondelstraat 35
Data Protection Officer (DPO): Daniela Wollgarten, Daniela@eager.nl.

We are responsible for the processing of personal data as described in this Privacy Policy.

Definitions

The following terms are used in this Privacy Policy:

• Personal data: Information about an identified or identifiable natural person.
• Processing: Any processing or collection of personal data, such as collection, storage, modification or deletion.
• Data subject: The person to whom the personal data relates.
• Controller: Eager and underlying companies, which determine how and why personal data are processed.
• Processor: An external party that processes personal data on our behalf.
• Cookies: Small files stored on your device to improve your user experience.

What data do we collect?

We may process the following categories of personal data:

• Identification data: Name, address, e-mail address, phone number.
• Usage data: IP address, browser data, location.
• Financial data: Payment details.
• Other data: Data provided in contact forms, requests or through campaigns.

Why do we process your data?

We process personal data for the following purposes:

1. Providing services and products.
2. Communication with applicants, customers and relations.
3. Carrying out marketing activities (such as personalised ads via e.g. Meta, TikTok and Google).
4. Analysing website usage through tools such as Google Analytics.
5. Meeting legal obligations.

Tools and International Transfers

We use the following tools that may process data outside the EEA:

• Meta (Facebook, Instagram): Marketing and ads.
• Google Ads and Analytics: analysing and optimising campaigns.
• Typeform: Contact forms and surveys.
• LinkedIn: Campaigns targeting business users.
• TikTok: Marketing targeting specific audiences.
• Pinterest: Marketing targeting specific audiences.
• OpenAI: To ensure data protection, we use Standard Contractual Clauses (SCCs) wherever possible and carry out Data Transfer Impact Assessments (DTIAs) wherever possible.

Cookies

We use cookies to improve your experience. This includes:

• Technical cookies: For basic website functionality.
• Analytical cookies: For improving our services.
• Marketing cookies: To provide personalised ads.

You can manage your cookie preferences through your browser settings.

How do we secure your data?

We take appropriate technical and organisational measures, including:

• Encryption and pseudonymisation of data.
• Access restriction and 2-factor authentication (2FA).
• Regular audits and employee training.

Retention period

We will not keep your data for longer than necessary for the purposes for which it was collected or as required by law.

Your rights

You are entitled to:

1. Inspection: Access to your personal data.
2. Correction: Adjustment of incorrect data.
3. Deletion: deletion of data (right to be forgotten).
4. Restriction: limitation of processing.
5. Objection: objecting to processing.
6. Portability: Receiving your data in a structured, common format.

Contact us through our DPO to exercise your rights.

Complaints

If you have any complaints about the processing of your personal data, please contact our DPO. You also have the right to lodge a complaint with the Personal Data Authority.

Changes

We reserve the right to change this Privacy Policy. Please check this page regularly for updates.

Contact

For questions or requests regarding this Privacy Policy, please contact our DPO at Daniela@eager.nl